1. Introduction
This Privacy Policy applies to all services offered by JJ11 through the website jj11.ws, including the online casino, sports betting, live cricket scores, card games, slots, jackpot slots, and all other features accessible after registration. It also covers any communications between you and JJ11 through email, live chat, or other channels.
We want to be straightforward about this: JJ11 collects only the data it genuinely needs to run your account, process your PKR transactions, verify your identity, keep the platform secure, and comply with anti-money-laundering obligations. We do not collect data out of habit, sell it to advertisers, or share it beyond the specific circumstances described in this policy.
Plain English Summary: We collect your name, contact details and payment information to run your account. We use your gaming activity to personalise your experience and detect fraud. We protect all of this with encryption. We do not sell your data. You can request access to, correction of, or deletion of your data at any time.
By using JJ11 and creating an account, you confirm that you have read and understood this Privacy Policy. If anything here is unclear, please contact us at support@jj11.ws before proceeding.
2. Who We Are
JJ11 is the data controller responsible for your personal data in connection with your use of jj11.ws. For the purposes of this Privacy Policy, "JJ11," "we," "us," and "our" all refer to the operator of the jj11.ws platform.
Our primary point of contact for all privacy-related queries is the Data Protection team, reachable at support@jj11.ws. For formal data requests — access, correction, deletion, or objection — please include "DATA REQUEST" in your email subject line for faster routing.
3. Data We Collect
The following table summarises the categories of personal data JJ11 may collect from you:
| Category |
Examples |
Purpose |
| Identity Data |
Full name, date of birth, CNIC/passport number |
Account registration, age verification, KYC |
| Contact Data |
Mobile number, email address |
Account communications, support, 2FA |
| Financial Data |
Easypaisa/JazzCash number, bank account details, card last-4 digits |
Processing PKR deposits and withdrawals |
| Transaction Data |
Deposit/withdrawal amounts, dates, methods, bet history |
Account management, fraud prevention, AML compliance |
| Technical Data |
IP address, device type, browser, OS, session timestamps |
Security, fraud detection, platform optimisation |
| Usage Data |
Games played, bets placed, features used, time on site |
Personalisation, responsible gaming monitoring |
| Communications Data |
Support chat transcripts, emails sent to JJ11 |
Quality assurance, dispute resolution |
| KYC Documents |
Copy of CNIC or passport, payment method proof, selfie |
Identity verification, AML compliance |
JJ11 does not collect sensitive personal data such as biometric data, health records, political opinions or religious beliefs. KYC documents are collected only when necessary for identity verification and are handled under strict access controls.
4. How We Collect Your Data
JJ11 collects personal data through the following channels:
- Directly from you: When you register an account, complete your profile, make a deposit or withdrawal, place a bet, contact support, or respond to any survey or promotion.
- Automatically: When you use the JJ11 website, our servers automatically log technical data such as your IP address, device type, browser version, pages visited and session duration. This happens whenever you load a page, regardless of whether you are logged in.
- Via cookies and similar technologies: As described in the Cookies section below. Cookies allow us to remember your preferences, keep your session active and analyse usage patterns to improve the platform.
- From payment providers: When you make a deposit or withdrawal through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or bank card, the payment provider confirms transaction status to our system. We receive only the information required to process and record the transaction.
- From identity verification services: Where we use a third-party KYC provider to assist in verifying identity documents, that provider shares a verification result and confidence score with us. The underlying document data is handled under that provider's own data protection policies, which meet the same standards as our own.
5. How We Use Your Data
JJ11 uses the personal data we hold about you for the following specific purposes:
Account creation and management: Setting up your PKR wallet, managing your preferences, enabling login and security features including two-factor authentication.
Processing transactions: Receiving your deposits via Easypaisa, JazzCash and other PKR methods, processing withdrawals, and maintaining accurate transaction records.
Identity and age verification: Confirming that you are who you say you are and that you meet the minimum age requirement of 18 years, as required by our operating obligations.
Fraud prevention and security: Detecting unusual account activity, identifying potential fraud or money laundering, and protecting both players and the platform from abuse.
Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and enabling responsible gaming tools such as deposit limits and self-exclusion.
Customer support: Using your account history and communication records to resolve queries, disputes and technical issues efficiently.
Legal compliance: Meeting anti-money-laundering (AML) obligations, responding to lawful requests from authorities, and maintaining records required by applicable regulations.
Platform improvement: Analysing aggregated usage data to understand how players interact with JJ11 and prioritise improvements. This analysis uses anonymised or aggregated data wherever possible.
Marketing communications: Sending you bonus offers, promotions and platform updates — but only if you have opted in and always with an easy opt-out available (see the Marketing section below).
6. Legal Basis for Processing
We process your personal data on the following legal grounds depending on the purpose:
- Contractual necessity: Processing required to run your account, handle your transactions and deliver the services you signed up for. Without this, we simply cannot provide the platform.
- Legitimate interests: Fraud prevention, security monitoring, platform improvement and responsible gaming monitoring — areas where JJ11 has a genuine interest that does not override your own rights and interests.
- Legal obligation: KYC/AML compliance, record-keeping and responding to lawful requests from authorities are required by applicable law and cannot be opted out of.
- Consent: Marketing emails, push notifications and non-essential cookies. You have given your consent and can withdraw it at any time.
7. Sharing Your Data
JJ11 does not sell your personal data to any third party, ever. We share your data only in the specific, limited circumstances described below:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank networks and card processors receive only the data required to complete your PKR transaction. They do not receive your full gaming history or profile.
- Game providers: Companies such as Evolution Gaming, Pragmatic Play and NetEnt receive your account identifier and session token to deliver their games within the JJ11 platform. They do not receive your name, contact details or payment information.
- Identity verification providers: Where a third-party KYC service is used, your identity document and verification request are processed by that provider under a data processing agreement that requires the same level of data protection as JJ11 itself.
- Regulatory and law enforcement authorities: Where legally required — for example, under anti-money-laundering regulations or in response to a valid court order — we will disclose the minimum information required to comply.
- Business transfers: In the event of a merger, acquisition or sale of the JJ11 business, player data may be transferred to the acquiring entity. You will be notified before any such transfer and given the opportunity to close your account if you do not wish your data to be transferred.
Important: We require all third parties who receive your data to hold it securely and use it only for the specific purpose for which it was shared. They are not permitted to use your data for their own marketing or any other purpose beyond the transaction.
8. Payments & KYC Data
Given that JJ11 operates in PKR and processes transactions through Pakistani mobile wallets and banking channels, we want to be especially clear about how payment and identity data is handled.
When you make a deposit through Easypaisa or JazzCash, JJ11 receives a transaction confirmation including the originating mobile number and the PKR amount. This is retained as part of your transaction history and used to match deposits to your account, resolve any transaction disputes, and meet AML record-keeping requirements. We do not store Easypaisa or JazzCash PINs or passwords — ever.
KYC documents — your CNIC copy, payment method proof and selfie — are stored in an encrypted document vault with access restricted to the compliance team and senior management. They are retained for as long as your account is active plus the period required by applicable regulations after closure. They are not shared with game providers, marketing teams or any commercial partner.
9. Cookies & Tracking Technologies
JJ11 uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Here is a straightforward breakdown:
| Cookie Type |
What It Does |
Can You Opt Out? |
| Essential |
Keeps you logged in, remembers your language preference, enables the bet slip and deposit flow |
No — the site cannot function without these |
| Analytics |
Measures page visits, load times and feature usage to help us improve the platform |
Yes — via cookie preference settings |
| Functional |
Remembers your odds format preference, game filters and recent searches |
Yes — though disabling may affect convenience |
| Marketing |
Used to deliver relevant promotions within the JJ11 platform to logged-in users |
Yes — via account marketing preferences |
JJ11 does not use third-party advertising tracking cookies. We do not serve ads for other companies on our platform and we do not share cookie data with advertising networks. If you use standard browser settings to block all cookies, some essential platform functions including login will not work.
10. Data Retention
JJ11 retains your personal data for as long as your account is active and for a defined period after account closure, as follows:
- Active account data (identity, contact, transaction, gaming history): Retained for the full duration your account is active.
- Transaction records (deposits, withdrawals, bet history): Retained for a minimum of 5 years after the transaction date to meet financial record-keeping and AML obligations.
- KYC documents (CNIC copies, selfies, payment proofs): Retained for the duration of account activity plus 5 years after account closure.
- Support communications (chat transcripts, emails): Retained for 3 years from the date of the communication.
- Technical/log data (IP addresses, session logs): Retained for up to 12 months unless a security incident requires longer retention.
- Marketing preference data: Retained while your account is active; removed promptly if you unsubscribe from all marketing.
After the applicable retention period, data is securely deleted or anonymised. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical and business improvement purposes.
11. Security Measures
JJ11 implements the following technical and organisational security measures to protect your personal data:
- TLS/SSL encryption on all data transmitted between your device and jj11.ws. The connection is encrypted whether you are browsing on mobile data or Wi-Fi.
- Encryption at rest for sensitive data fields including financial account numbers, KYC documents and identity information.
- Access controls — only staff with a demonstrated business need can access personal data, and all such access is logged.
- Two-factor authentication available for player accounts and mandatory for all administrative staff accounts.
- Regular security testing including vulnerability assessments and penetration testing by independent specialists.
- Incident response procedures — if a data breach occurs that may affect your rights, we will notify you within 72 hours of becoming aware of it.
Your part in security: The measures above protect data on the JJ11 side. Your own account security depends on keeping your login password private and not sharing it with anyone — including people claiming to be JJ11 staff. Our team will never ask for your password.
12. Your Rights Over Your Data
As a JJ11 player, you have the following rights regarding the personal data we hold about you:
- Right of Access: You can request a copy of all personal data JJ11 holds about you. We will provide this within 30 days.
- Right to Rectification: If your data is inaccurate or incomplete, you can ask us to correct it. Name corrections require supporting documentation.
- Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data. We will fulfil this where we are not legally required to retain the data — for example, transaction records subject to AML retention requirements cannot be deleted before the mandatory period expires.
- Right to Restrict Processing: You can ask us to pause processing of your data while a query about accuracy or lawfulness is resolved.
- Right to Data Portability: You can request your account and transaction data in a standard machine-readable format (CSV or JSON).
- Right to Object: You can object to processing based on legitimate interests, including profiling for responsible gaming purposes. We will assess the objection and respond within 30 days.
- Right to Withdraw Consent: Where processing is based on consent (marketing emails, non-essential cookies), you can withdraw consent at any time with immediate effect.
To exercise any of these rights, email support@jj11.ws with "DATA REQUEST" in the subject line. We may ask you to verify your identity before fulfilling the request. There is no charge for making a data rights request.
13. Children & Minors
JJ11 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on JJ11, please contact us immediately at support@jj11.ws. Any account belonging to a minor will be closed, all associated data will be deleted, and any funds will be returned to the deposit source.
If you are under 18, please do not attempt to use JJ11 or provide any personal data to us. For resources on protecting children online, please speak with a trusted adult.
14. Marketing Communications
With your consent, JJ11 may send you marketing communications including bonus offers, promotional notifications, new game announcements and platform updates. You can provide or withdraw this consent at any time through:
- Your JJ11 account settings under "Notifications & Marketing Preferences"
- The unsubscribe link included in every marketing email we send
- By contacting support@jj11.ws with "UNSUBSCRIBE" in the subject line
Note that opting out of marketing does not stop transactional communications — emails about your deposits, withdrawal confirmations, KYC requests or account security alerts are part of the service and cannot be disabled.
JJ11 does not share your personal data with external marketing companies or advertising networks. All marketing is delivered directly by JJ11 through channels you have agreed to.
15. Changes to This Privacy Policy
JJ11 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. When we make a material change — one that significantly affects how we handle your personal data — we will notify you by email to your registered address at least 14 days before the updated policy takes effect.
The "Last Updated" date at the top of this page shows when the policy was last revised. We recommend checking this page periodically. Continued use of JJ11 after the effective date of any update constitutes your acknowledgement of the revised policy.
